LIHEAP opens October 18, 2021

Want to be notified by PGW when LIHEAP applications become available? The program officially opens on October 18 and we don’t want you to miss out on up to $1,500!
Complete the form here and you’ll receive a text or email alert from PGW when LIHEAP applications are available.

For more information, please read PGW's LIHEAP FAQs

Click Here to Sign Up!

Utility Shutoff Information

• Need Help Paying Your Electric Bill?
  PECO's Customer Assistance Program can help!

• Need Help Paying Your Gas Bill?
  PGW's Customer Responsibility Program can help!

• What is a Neighborhood Energy Center?
  Neighborhood Energy Centers serve as “one-stop-shops” for all energy services and provide a comprehensive approach to energy problems for low to moderate-income consumers

• Need Help Paying Your Water Bill?
  Apply for the Water Department's Tiered Assistance Program!

• DO YOU NEED HELP PAYING FOR HEAT?
  THE LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) CAN HELP: online or Call the LIHEAP Hotline at 1-866-857-7095 to request an application.

• Are You Struggling to Afford Internet Access?
  Comcast Internet Essentials
  Other Internet Options - Pre-Paid Internet Service
  PHL ConnectEd
  Find free public WIFI at: https://tinyurl.com/wifiphilly

Download the Energy Information Packet [pdf] for answers to What, Who, How and links + tips.

For more information on applying to assistance programs, visit www.clsphila.org/services/utility-bills/

LIHEAP Information

Water Bill Assistance & LIHEAP Grants

Can't Pay Your Water Bill? Shutoffs On Hold During Pandemic Response
We are extending assistance efforts for customers behind on water bills: if you can't pay your bill due to economic impacts from COVID-19,you will not face shutoff through July 10, 2020.

The Water Department hotline is open for emergencies, but call wait times may be longer due to safety measures that impact staffing: (215) 685-6300
Customers may also contact @PhillyH2O or @PhilaRevenue on social media. Email waterinfo@phila.gov for water issues,
or WRBHelpDesk@phila.gov for bill issues. 
Additional updates will be provided here: PWD COVID-19 Site 

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LIHEAP RECOVERY CRISIS PROGRAM NOW OPEN
Low-income customers who have been impacted by the COVID-19 pandemic and have a past-due bill may be eligible for up to $800 through LIHEAP’s (Low Income Home Energy Assistance Program) Recovery Crisis Program.

Visit pgworks.com/crisis for details.

The LIHEAP Recovery Crisis Program is open to renters and homeowners through August 31, 2020, or until funds run out, and do not have to be repaid.

APPLY ONLINE

Customers can also print and mail application to: Low Income Home Energy Assistance Program (LIHEAP)

1348 W. Sedgley Avenue
Philadelphia, PA 19132-2498
Download an Application – English / Spanish

LIHEAP RECOVERY CRISIS PROGRAM NOW OPEN

Low-income customers who have been impacted by the COVID-19 pandemic and have a past-due bill may be eligible for up to $800 through LIHEAP’s (Low Income Home Energy Assistance Program) Recovery Crisis Program.
Visit pgworks.com/crisis for details.

The LIHEAP Recovery Crisis Program is open to renters and homeowners through August 31, 2020, or until funds run out, and do not have to be repaid.

APPLY ONLINE

If a PGW customer received a LIHEAP grant this past winter (fall 2019 - winter 2020) they can call 215-560-1583 to apply over the phone and verbally request the new crisis assistance.

Customers can also print and mail application to:
Low Income Home Energy Assistance Program (LIHEAP)
1348 W. Sedgley Avenue
Philadelphia, PA 19132-2498
Download an Application – English / Spanish

Service termination notices are not required for customers to be eligible for the additional LIHEAP grants, which are administered by DHS and made possible by the U.S. CARES Coronavirus Aid, Relief, and Economic Security Act. The grants are available to both renters and homeowners and do not have to be repaid. Apply now while funds are available.