Water Bill Assistance & LIHEAP Grants

Can't Pay Your Water Bill? Shutoffs On Hold During Pandemic Response
We are extending assistance efforts for customers behind on water bills: if you can't pay your bill due to economic impacts from COVID-19,you will not face shutoff through July 10, 2020.

The Water Department hotline is open for emergencies, but call wait times may be longer due to safety measures that impact staffing: (215) 685-6300
Customers may also contact @PhillyH2O or @PhilaRevenue on social media. Email waterinfo@phila.gov for water issues,
or WRBHelpDesk@phila.gov for bill issues. 
Additional updates will be provided here: PWD COVID-19 Site 

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LIHEAP RECOVERY CRISIS PROGRAM NOW OPEN
Low-income customers who have been impacted by the COVID-19 pandemic and have a past-due bill may be eligible for up to $800 through LIHEAP’s (Low Income Home Energy Assistance Program) Recovery Crisis Program.

Visit pgworks.com/crisis for details.

The LIHEAP Recovery Crisis Program is open to renters and homeowners through August 31, 2020, or until funds run out, and do not have to be repaid.

APPLY ONLINE

Customers can also print and mail application to: Low Income Home Energy Assistance Program (LIHEAP)

1348 W. Sedgley Avenue
Philadelphia, PA 19132-2498
Download an Application – English / Spanish