Utility Shutoff Information

• Need Help Paying Your Electric Bill?
  PECO's Customer Assistance Program can help!

• Need Help Paying Your Gas Bill?
  PGW's Customer Responsibility Program can help!

• What is a Neighborhood Energy Center?
  Neighborhood Energy Centers serve as “one-stop-shops” for all energy services and provide a comprehensive approach to energy problems for low to moderate-income consumers

• Need Help Paying Your Water Bill?
  Apply for the Water Department's Tiered Assistance Program!

• DO YOU NEED HELP PAYING FOR HEAT?
  THE LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) CAN HELP: online or Call the LIHEAP Hotline at 1-866-857-7095 to request an application.

• Are You Struggling to Afford Internet Access?
  Comcast Internet Essentials
  Other Internet Options - Pre-Paid Internet Service
  PHL ConnectEd
  Find free public WIFI at: https://tinyurl.com/wifiphilly

Download the Energy Information Packet [pdf] for answers to What, Who, How and links + tips.

For more information on applying to assistance programs, visit www.clsphila.org/services/utility-bills/

Live: Ask Questions About Help with Philly Utility Bills!

Why wait for shutoffs to resume? You could be saving money on water bills right now.
Join us Monday November 23 at 6 p.m. for a special Facebook Live Town Hall and hear from a Philadelphia Water Department customer assistance expert as well as PECO and PGW reps!
This live Q&A presentation is being hosted by Philadelphia City Council At-Large Rep. Kendra Brooks to walk you through enrollment in cost-saving programs like LIHEAP and our special hardship discount just for Philadelphia water customers.
Register now to get your questions answered about the moratorium on utility shutoffs, LIHEAP, and other low-income bill pay programs. Customers are also encouraged to submit a question ahead of the live event:

RSVP + Submit Questions Now!