Philadelphia Water Department Extends COVID-19 Shutoff Freeze Through June 1

Customers unable to pay will not lose water services through June 1, 2020. This is a 16-day extension of the original postponement period, which prevented delinquent accounts from being shut off through May 15. All late fees are also being waived.
Customers who cannot pay their bill should apply for help using the application found here: Apply for Water Bill Help.

Even if you haven't qualified for help in the past, the City’s Tiered Assistance Program (TAP) provides discounted water bills based on income. Customers can also apply for a Special Hardship discount. Special Hardship qualification is decided on a case-by-case basis and may help customers who cannot pay a water bill due to loss of employment, hospitalization, and other situations.

Note: Customers should be aware of longer processing times for customer assistance applications due to limited resources for Water Revenue Bureau staff working remotely.

Get the Latest Updates at the PWD COVID-19 Website