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1301 N 2nd St
Philadelphia, PA, 19122
United States

215-427-3463

Neighborhood help desk and catalyst for community engagement & action in the South Kensington neighborhood of Philadelphia

The SKCP Blog

PA Unemployment Chatbot

South Kensington Community Partners

chat bot.jpg

With unemployment hotline overloaded and stimulus on hold, PA boosts chatbot 90x. If Congress approves a new package, benefits would be retroactive through September.
Layla A. Jones, BillyPenn

If you’re one of the many people chasing info on unemployment compensation in Pennsylvania, communication should soon get better, at least online. With the state’s phone hotline notoriously hard to get through, the Department of Labor and Industry is bulking up a new chatbot feature. Right now, the website can handle just 500 simultaneous chats, but that’ll ramp up to 50k by the end of the year, a spokesperson told Billy Penn.
A 24/7 virtual assistant that can answer about 450 commonly asked unemployment compensation questions — including queries from employers — the bot is an update to the already existing UC Live Chat, which connects users with actual unemployment office staff via instant messaging.

Read here.